Freshchat Alternative: Why go with Jikoo?

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Why jikoo (1)

So what’s the difference between Freshchat and Jikoo?

It is our attention to user experience.

You’ll find Jikoo to be designed for ease of use (growing businesses have a lot on their plate already). And a pricing model that’s affordable and enables your brand to get the best software, without breaking the bank.

The founding team at Jikoo initially worked and built customer communication software at high-growth startups. From the roots, we are built for the growing GTM teams, the underdogs, the ones trying to change the world from the ground up.

We created Jikoo to be the best Livechat and no-code chatbot software for growing businesses.

Fresh Alternative for GTM Teams

Freshchat 1@3x
Freshchat 2@3x
  • Freshworks comparison (1)
  • Freshworks comparison (2)
  • Freshworks comparison (3)
  • Freshworks comparison (4)

Other top reasons why you should switch to Jikoo

  • faster team colloboration

    Collaborate with your team and respond to customer queries from a single screen. 

  • Unlimited contacts

    Our plans are not based on the number of visitors you have in a month.

  • Route messages intelligently

    Auto-route messages based on conditions like your team member’s skill levels and existing chat load.

  • User Roles & Permissions

    Set user roles and permissions to assign different functions to different team members.

  • Chatbot Template Library

    Explore our selection of top 50+ business use case scenarios and deploy conversational experiences in minutes.

  • Mobile SDK

    Offer the same chatbot experience your web customers know and love, optimized for mobile.

Real users feedback - Freshchat

Sourced from Capterra

The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested. 

Darien C - Marketing Lead

Requires a lot of up-front programming. Should not have to re-enter all of the information we already put into Freshdesk. This is very time-consuming and confusing.

Jennifer P - VP of Logistics

I found a couple of issues and I had some questions but I didn't get an answer from customer support. How to display and arrange the chats windows in a different way for operators is not clear. It's prone to bugs and very frequently would stop working and the widget disappears.

Ines R, CEO and Co-founder

Don't get penalised you for growing!

Don’t bleed your investor’s money or worse yet, your own. Let’s call a spade a spade, Freshchat has the reputation (and it’s true) of being an overpriced product that frustrates its customers with an unpredictable and complicated pricing model.

Celebrate growing leads and users without getting charged for them.

Why jikoo (2)

With Jikoo, you'll be in the hands of a team that cares.

  • 10 minutes

    We know most other chat software take forever to figure out. And that's why Jikoo is built to get you up & running in a matter of minutes.

  • 1:1 concierge onboarding

    You’ll receive dedicated support whatever the plan you select. No need to get a higher plan just to have your queries answered.

  • 7 days trial

    We'll start you off with 7 days of free trial to explore all the features with no restrictions. Once you're ready, our affordable plans will greet you.

Our customers say Jikoo is easy-to-use. They also love our fast & friendly support 😍

Shyam Shyam

“Customer experience is prime to us. Jikoo has helped us to be responsive to our customers through chatbots. The Jikoo app is a breeze to use. The Jikoo team has been very helpful throughout.”

Shyam Sundar Nagarajan, Founder & CEO
Gofloater Gofloater

Jikoo is the only Live Chat software you will ever need to handle all your customer interactions. It's super nice to just talk to your customers through Live Chat and instant feedback. ”

Shekar, Founder at Natural Harvests

*This comparison is based on the criterion used by Chatbot experts and is for reference purposes only. 

It's a comprehensive comparison based on the interface, Chatbot elements, Users, Messages, AI & NLP, Channels, Integrations, Marketing, Pricing, Analytics, eCommerce, Templates & Cloning, Optimisation & Support, etc.


*Most data about Freshchat is taken from Chatimize and Bot Expert’s detailed comparison report published in Oct 2021. The data might be outdated considering the fast-changing landscape of chatbots, it's for your reference only.

If there is any suggestion or errors on the comparison sheet, you can reach out to our support through the email - [email protected]

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