Intercom Alternative: Why go with Jikoo?

You don’t want to be paying an arm and a kidney just for a support tool. Get Jikoo and you won’t have to.

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Intercom comparison (2)

So what’s the difference between Intercom and Jikoo?

It is our attention to user experience and conversational ticketing.

You’ll find Jikoo to be designed for ease of use (growing businesses have a lot on their plate already). And a pricing model that’s affordable and enables your brand to get the best software, without breaking the bank.

The founding team at Jikoo initially worked and built customer communication software at high-growth startups. From the roots, we are built for the growing GTM teams, the underdogs, the ones trying to change the world from the ground up.

We created Jikoo to be the best Livechat and no-code chatbot software for growing businesses.

Fresh Alternative for GTM Teams

Intercom 1@3x
Intercom 2@3x
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Other top reasons why you should switch to Jikoo

  • faster team colloboration

    Collaborate with your team and respond to customer queries from a single screen. 

  • Unlimited contacts

    Our plans are not based on the number of visitors you have in a month.

  • Route messages intelligently

    Auto-route messages based on conditions like your team member’s skill levels and existing chat load.

  • User Roles & Permissions

    Set user roles and permissions to assign different functions to different team members.

  • Chatbot Template Library

    Explore our selection of top 50+ business use case scenarios and deploy conversational experiences in minutes.

  • Mobile SDK

    Offer the same chatbot experience your web customers know and love, optimized for mobile.

Real users feedback - Intercom

 Sourced from Capterra

Bugs. They are everywhere. Updates may be lost, updates may be rejected by intercom because of server-side exceptions, or a mysterious thing called "concurrent updates" when there is just a single update. They have huge API downtimes which can be traced by Intercom's API 5XX responses but technical support always denies the existence of a problem or downtime. Technical support is one of the worst supports I have ever seen. 

Aleksandr S - Principal Software Engineer

They lure companies in to integrating intercom into the workflows and take advantage of the difficulty of later migrating to another product, in order to jack up the prices to ridiculous levels. We've had to complain multiple times each year for drastic overcharges (think 3x) and fight with them for months until they would process some refund (after numerous lies and diversion attempts by their reps).

Guy Z - Manager IT

Lacks basic/rudimentary functionality. Simple things like auto-triggering a message at the company level when specific criteria are met is not possible. The tagging system is not easy to use and lacks basic features. Can't customize inboxes as needed. I felt like their product blog was so delightful that your product would be the same but it felt like you weren't living your word. Nothing was easy on this product.

Tasha D, Director of Customer Success

Don't get penalised for growing!

Don’t bleed your investor’s money or worse yet, your own. Let’s call a spade a spade, Intercom has the reputation (and it’s true) of being an overpriced product that frustrates its customers with an unpredictable and complicated pricing model.

Celebrate growing leads and users without getting charged for them.

Intercom comparison (1)

With Jikoo, you'll be in the hands of a team that cares.

  • 10 minutes

    We know most other chat software take forever to figure out. And that's why Jikoo is built to get you up & running in a matter of minutes.

  • 1:1 concierge onboarding

    You’ll receive dedicated support whatever the plan you select. No need to get a higher plan just to have your queries answered.

  • 7 days trial

    We'll start you off with 7 days of free trial to explore all the features with no restrictions. Once you're ready, our affordable plans will greet you.

Our customers say Jikoo is easy-to-use. They also love our fast & friendly support 😍

Shyam Shyam

“Customer experience is prime to us. Jikoo has helped us to be responsive to our customers through chatbots. The Jikoo app is a breeze to use. The Jikoo team has been very helpful throughout.”

Shyam Sundar Nagarajan, Founder & CEO
Gofloater Gofloater

Jikoo is the only Live Chat software you will ever need to handle all your customer interactions. It's super nice to just talk to your customers through Live Chat and instant feedback. ”

Shekar, Founder at Natural Harvests

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Your hunt for a credible Intercom alternative ends here

*This comparison is based on the criterion used by Chatbot experts and is for reference purposes only. 

It's a comprehensive comparison based on the interface, Chatbot elements, Users, Messages, AI & NLP, Channels, Integrations, Marketing, Pricing, Analytics, eCommerce, Templates & Cloning, Optimisation & Support, etc.

*Most data about Intercom is taken from Chatbot Expert’s detailed comparison report published in Oct 2021. The data might be outdated considering the fast-changing landscape of chatbots, it's for your reference only.

If there is any suggestion or errors on the comparison sheet, you can reach out to our support through the email - [email protected]